Matchplay Entertainment Ltd (“Matchplay”) manages and promotes lotteries that operate at sporting events across Great Britain (each a “Lottery”). At least 30% of the Proceeds of each Lottery are paid to a charitable trust or charitable foundation registered in the UK on whose behalf the Lottery is promoted (the “Participating Charity”).
Each Lottery operates under the Gambling Act 2005 and is licensed by the Gambling Commission.
Players can participate in person at the site of these sporting events or online. Online Players must have an Online Account.
All entries into and participation in a Lottery is strictly governed by these T&Cs. Matchplay reserves the right to amend these T&Cs from time to time. By entering a Lottery, a Player agrees to be bound by the T&Cs in force on the day of entry.
The current T&Cs are displayed on the Website along with the Game Rules. Matchplay will provide a copy of the T&Cs and Game Rules by post if requested to do so on receipt of a stamped addressed envelope.
Players should play responsibly. Information on how to gamble responsibly and how to access information about, and help in respect of, problem gambling can be found on the Website. Alternatively, information is available from www.gamcare.org.uk
To enter a Lottery and to be eligible to win a Prize, a person must: (a) be 16 years of age or over; (b) comply with these T&Cs, the Game Rules, the App Terms (where applicable), any other rules of the Lottery notified by Matchplay and any applicable provisions of the Act and any relevant regulations made thereunder from time to time; and (c) not be an Excluded Person.
All entry instructions communicated by Matchplay shall form part of the Game Rules which are available on the Matchplay website.
In purchasing a Ticket, Players acknowledge and agree that a minimum of 30% of the Ticket price will go to the Participating Charity.
By purchasing a Ticket, Players warrant that they: (a) are not a director or an employee of Matchplay, the Participating Charity or a Key Technology Partner; (b) are not a spouse or dependent of any person described in 3.4(a); and (c) fully understand that any misrepresentation of fact as to the Player’s eligibility, whether intentional or unintentional, will make the Player an Excluded Person and ineligible to win a Prize.
Players can enter a Lottery either by purchasing a paper Ticket from an Authorized Seller or by purchasing a Ticket using the Website. Information about the price of Tickets will be displayed at the Stadium and on the Website. There are no price discounts for purchasing multiple Tickets.
Each Ticket will set out a Ticket Number for the Lottery. Prizes will be allocated based on the Ticket Number as set out in clause 6.
In purchasing a Ticket, Players acknowledge and agree that a minimum of 30% of the Ticket price will go to the Participating Charity.
Authorised Sellers may require proof of age or other identification to be shown before a Ticket will be sold. Matchplay and each Authorised Seller reserves the right to refuse sales to anyone who they believe is an Excluded Person or is otherwise not eligible under clause 3.1.
A Ticket will be valid only for the Lottery to be held on the date(s) shown on the face of the Ticket.
It is the Player’s responsibility to check at the time of purchase that the date of the Draw is as requested.
Cancellations of paper Tickets are allowed only if a Draw is not carried out. Any cancellation or reversal will need to be completed at the same location and on the same terminal as the original transaction.
For the avoidance of doubt, a Player may not seek cancellation of a Ticket if the Ticket Number is not to his or her liking. Tickets Numbers are issued at random and not chosen by the Player.
All online entries are Final. Refunds will only be issued to Online Players in the event of an unauthorised use of their payment card. Online Players must notify Matchplay by email using the email address registered with their Online Account within 5 hours of a Ticket purchase in order to be eligible for the refund.
No refunds in any circumstances will be issued after the closing of a Lottery to which the particular Ticket relates. Each Player accepts that if their application for a refund is accepted, their Ticket will be withdrawn from the applicable Lottery and will not be eligible for any Prizes.
The Player is solely responsible for ensuring that the Ticket remains safe and in a good and legible condition. For Players having participated in the Lottery by purchasing a Ticket from an Authorised Seller, the Ticket is sole evidence of entry into the Lottery and must be in the possession of the Player to enable them to claim a Prize.
Matchplay accepts no responsibility for lost, stolen, damaged or defaced Tickets. Prizes will not be awarded where the relevant Ticket cannot be produced.
It is a condition of entering a Lottery that all Players must be located in Great Britain (for avoidance of doubt, this excludes Northern Ireland). Online Players agree that entering a Lottery or seeking to participate in a Draw whilst located anywhere other than Great Britain is strictly prohibited. In such circumstances: (a) the Person shall be considered an Excluded Person; and (b) Matchplay has the right to terminate the Player's Online Account and withhold any Prize due.
In order for Matchplay to determine whether an Online Player is eligible to open an Online Account, the Online Player must supply Matchplay with certain personal information specified by Matchplay (such as their name, home address details, date of birth, payment card details and e-mail address).
Matchplay reserves the right to terminate a Player’s Online Account at any time, at its absolute discretion (for example where Matchplay discovers that a Player was not, or is no longer eligible to open an Online Account).
Upon the termination of the Online Account, any Prize monies held by Matchplay on behalf of the Player will be returned to the Player’s bank account or payment card.
Online Players can play by subscription.
Online entries are final and cannot be cancelled, reversed or refunded 30 minutes prior to selecting Winning Numbers.
Online Players are responsible for keeping their login details secure. Players must inform Matchplay immediately of any unauthorised access to an Online Account. Should an Online Player forget their password, the Online Player must follow the instruction details on the registration or login page in order to obtain a new password.
Where Online Players are seeking to participate in the Lottery via an application or ‘app’ released by Matchplay for this purpose, they will also need to comply with the App Terms.
The Draws will take place at home matches of Clubs. Matchplay may also host Draws that run in conjunction with away matches or other events selected by Matchplay.
The results of a Draw will be published on the corresponding Website and a Prize shall only be awarded to a Player holding (in person or online) a Ticket which has the Ticket Number matching one of the selected Winning Numbers by the MatchPlus Platform as set out in this clause 6. Online Players will be notified automatically to their registered e-mail address if they have won a Prize. Draw results will also be announced at the stadiums of participating Clubs, and the method for announcing these results in-stadium is at the discretion of participating Clubs and Participating Charities.
For each Lottery, the Winning Numbers will be chosen sequentially, with the Winning Numbers for the five (5) Cash Prize winners selected first. The Winning Numbers for the Supporter Prizes will be chosen immediately after the drawing of the Cash Prizes.
Subject to this clause 6, where a Ticket Number matches a Winning Number, Prizes will be paid to the holders of Tickets with those matching Ticket Numbers as follows: (a) If a Winning Number for a Cash Prize is matched by the Ticket Number on a Player’s Ticket, the Player will win a Prize amounting to 10% of the Proceeds; and (b) If a Winning Number for a Supporter Prize is matched by the Ticket Number on a Player’s Ticket, the Player will win a non-monetary prize.
Players who have won a Prize by purchasing a paper Ticket from an Authorised Seller must contact the Call Centre at 033 772 0150 in order to claim their Prize.
In any event, Matchplay will only pay out Prizes to Players who have won with a paper Ticket by cheque or electronic transfer to a UK bank account after verifying the Player’s identify. The identity details of any bank account nominated to receive Prize winnings must match Player identity details.
No Prize will be paid on a Ticket that has been forged, altered, damaged or defaced in any way.
No Prize will be paid on a Ticket that fails Matchplay’s validation process.
Online Players will be eligible to receive Prizes up to £2,000 back onto the payment card that is registered on their Online Account, or to a bank account matching their Player registration details.
Online Players who are eligible for Prizes greater than £2,000 must contact Matchplay by the Call Center at 033 772 0150. Prizes will be paid out by cheque or electronic transfer to a UK bank account upon verification of the Player’s identify.
Where Prize Capping is required to comply with UK Gambling Commission regulations, the level of the Prizes will be adjusted accordingly by Matchplay.
Any Player with a winning Ticket may be required to provide such proof of their identity, age and compliance with these T&Cs as Matchplay shall require before the Prize payment is made.
Where a Prize is paid to an Excluded Person, a Person in breach of these T&Cs or is otherwise paid in error, the Prize must be repaid immediately to Matchplay.
Matchplay shall provide the Prize payment to a winning Player within fifteen (15) business days of receiving satisfactory proof of the Player’s identity. Matchplay will not be liable for late payment resulting from inaccuracies of payment details provided by a Player or any rejection of payment caused by the Player’s bank. Prizes must be claimed no later than 12.00 hours on the 90th day following the day of the Draw. Any Prize not claimed within this period will be forfeited and donated to the Participating Charity.
Each winning Player is responsible for paying any and all taxes on any Prize won.
Except when required to do so by law, or for the purpose of publicising unclaimed Prizes, Matchplay will not make public information about Prize winners without first obtaining their written consent.
Players may not purchase Tickets of a value of more than £80 for any one Lottery. Online Players may reduce these limits at their discretion. A reduction will take effect immediately, any subsequent increase requested by the Online Player will be subject to a 24hr long cooling off period.
Should a Player’s payment card be lost, the Player shall be required to contact the Contact Centre. Should the Player’s payment card expire the Player may update their payment card details through their Online Account.
Any Player has the option to notify Matchplay at any time that they wish to be excluded from purchasing Tickets for future Draws by visiting the Website. For Online Players at the start of the period of self-exclusion, their Online Account will be suspended.
Players may choose the length of the period during which they will be excluded from purchasing Tickets (the ”Excluded Term”), subject to a minimum period of six months. During the Exclusion Term, Online Players will not be permitted to access their Online Account or to purchase any Tickets using that account.
Matchplay will not contact the Player at the expiration of the Exclusion Term. The Player may reinstate their Online Account by contacting (email@example.com) although a cooling-off period of one week will be imposed by Matchplay before the Online Account becomes active.
The Player may choose to enter another Excluded Term at any time.
Players who have opted to self-exclude under this clause 8 will not receive marketing materials from Matchplay.
A Player may also use the unsubscribe link at the bottom of any marketing email to stop any further marketing communications.
Nothing in these T&Cs shall exclude or limit Matchplay’s liability for fraudulent misrepresentation or death or personal injury resulting from Matchplays’ negligence or for any other liability that cannot be excluded or limited by law.
Matchplay will not be liable for any loss or damage (including the loss of opportunity to enter a Lottery and/or right to receive a Prize) suffered by a Player if such Player has not complied with the Game Rules and these T&Cs.
Subject to clause 9.1, neither Matchplay nor any of the Participating Charities or Clubs shall be liable in contract, tort (including but not limited to negligence) or otherwise in connection with the Lotteries for: (a) loss of revenue, contract, profits, business or anticipated savings or loss of data; (b) any special or indirect or consequential losses; (c) any loss of goodwill or reputation; or (d) the loss of opportunity to enter a Lottery and/or right to receive a Prize.
Subject to clause 9.1, Matchplay’s liability to any Player shall be limited to the amount of any Prize which may have become due to that Player.
Matchplay makes no warranty, representation or guarantee that use of the Websites, telephone system, broadcast or live transmission will be uninterrupted, timely and/or error-free.
Where the Website contains links to other sites and resources provided by third parties, these links are provided for the Player’s information only. Such links should not be interpreted as approval by Matchplay of those linked websites or information you may obtain from them. Matchplay has no control over the contents of those sites or resources.
Nothing contained in these T&Cs shall affect the statutory rights of any Player.
Matchplay may terminate, vary or suspend the provision of the Lottery or access to an Online Account’s without prior notice: (a) on breach of these T&Cs or the Game Rules; or (b) for maintenance work required to upgrade or update the MatchPlus Platform; or (c) if Matchplay ceases to offer Lotteries; or (d) for any other reason at Matchplay’s reasonable discretion.
On termination of an Online Account, Matchplay will return to the Player any outstanding winnings, details of which are held by Matchplay on the MatchPlus Platform in respect to that Player.
If a Player informs any bank that unauthorised use of a payment card has been undertaken in relation to an Online Account and the bank requests that the relevant sums be returned by Matchplay to the relevant Player's bank account or payment card, Matchplay will suspend the Online Account and ask the Player to contact the Contact Centre.
It is the responsibility of the Player to ensure that the information supplied to by the Player is accurate and up to date.
Any complaints relating to Matchplay or any Lottery should be filed by phone, email or post. It is necessary to make any complaint relating to a particular Lottery within 3 (three) months after the relevant Lottery date and records of complaints will be kept by Matchplay for 3 (three) years.
The complaints procedure consists of 4 (four) stages: Stage 1—Acknowledgement & Resolution: Matchplay handles any complaint immediately, which will be formally recorded by Matchplay as soon as possible. Matchplay aims to respond to complaints within 5 (five) working days. Stage 2—Discovery: If the complaint is not resolved at the Stage 1, the handler will escalate the complaint to senior management. Stage 3—Outcome & Actions Taken: A senior staff member will investigate and respond to the complaint advising of the outcome of the complaint and any action taken as a result of the investigation. If unresolved, the complaint will be referred to the Managing Director of Matchplay. The customer will be informed that the complaint has been escalated to the Managing Director. MatchPlay aims to complete this stage within 5 (five) additional working days. Stage 4—Alternative Dispute Resolution: If the resolution of the complaint is not satisfactory at Stage 3, Players can require that Matchplay submit to mediation with Independent Betting Adjudication Service (IBAS) (Tel: 020 7347 5883 or firstname.lastname@example.org) to resolve the dispute for which both parties are required to participate which provides a mediation process that can be followed at no cost to the Player. The mediator will report on the outcome of the dispute to the UK Gambling Commission and Matchplay will abide by the mediator’s decision or recommendations.
The Player acknowledges that, as between the Player and Matchplay, all intellectual property rights in the Lottery throughout the world belong to Matchplay and it’s affiliates, and that the Player has no intellectual property rights in, or to, any Lottery, the Website or the MatchPlus Platform.
These T&Cs are governed by and construed in accordance with the laws of England and Wales and shall be subject to the jurisdiction of the English and Welsh courts. However, if a Player lives in Scotland, the Player can bring legal proceedings in in either the Scottish or the English courts.
All monies sourced from digital payments and cash payments that are managed by Matchplay on behalf of the Participating Charities and Players are held in nominated accounts, which are insured against insolvency. In the event that Matchplay is declared insolvent, these Funds are protected and the creditors of Matchplay will have no recourse to the funds. This meets the UK Gambling Commission’s classification of High Protection with respect to holding Player Funds. This is consistent with the UK Gambling Commission's level of protection with respect to player funds, found here
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